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"A terrible hospital experience"

About: St Helier Hospital

My elderly father was admitted by ambulance and had a dreadful experience in the hours preceding his diagnosis. He was left in acute pain for approximately 6 hours with a blood stained mouth, and no water, food or pain relief for the discomfort he was experiencing, on a trolley in the A&E department. Upon my arrival, nobody could tell me exactly what stage we were at - the doctors were rushed off their feet and simply had no time to speak to me. My father could barely move and yet I was (eventually) told if his X-ray was clear he would be discharged. He could barely move! I felt there was an element of disregard for the elderly here and an urgency to send patients home when (like my father) they were not in any fit state to leave.

Some of the staff were quite heavy handed with him even when he was screaming with pain.

It was pretty abysmal to be honest.

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Responses

Response from St Helier Hospital 5 years ago
St Helier Hospital
Submitted on 25/01/2019 at 12:48
Published on nhs.uk at 13:06


Thank you for sharing this with us. We are concerned and disappointed to hear this, and would like to know more. Please contact our Patient Advice and Liaison Service (PALS) on 020 8296 2508 or email est-tr.pals@nhs.net so we can look into this further. Thank you.

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