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"Horrific horrid experience of female 20 year..."

About: St Georges at Queen Mary's Hospital (London)

I attended today 11.01.2019. For a Sigmoidoscooy.

I mentioned it was agreed o have sedation as agreed by my GP referring. They did not want to administer it although agreed in writing by referer. They eventually did agree after much insistence.

I was nervous and wanted my mum with me during Signoiadoscooy.they said no

This was probably because the sedation was not enough, they even pressed on arm and put in needle for sedation, usually at the dentist or doing bloods you use the strap?!

I felt the whole procedure i was far to ware of it and was upset in pain and asked Dr to stop he refused no we have to carry on??! and carried on. I felt humiliated powerless and violated as a young woman and as a patient.-surely stop means stop like no means no.

I hope someone at the hospital does contact me as i will make a full complaint.

I will not return to this department ever.

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Responses

Response from St Georges at Queen Mary's Hospital 5 years ago
St Georges at Queen Mary's Hospital
Submitted on 10/03/2019 at 18:42
Published on nhs.uk at 19:05


Dear Miss Smith

Thank you for your comment on your visit to Queen Mary's Hospital.

We are very sorry that your experience on this occasion was below the standard we expect for our patients and relatives.

Our Patient Advice and Liaison Service (PALS) is available and can look into comments on services’ that patients have experienced.

I would encourage you to contact the PALS department at St. George’s Hospital if you have not already done by e-mail at pals@stgeorges.nhs.uk or on 020 8725 2453.

May I extend my apologies to you on behalf the Trust.

Yours sincerely,

Elaine Bucknor

Patient Advice and Liaison Service

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