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Car parking chaos

Story from nhs.uk

"Car parking chaos"

About: University Hospital (Coventry)

I visited on Thursday 17th January and when I came to leave I had to join a queue of about 40 people.

There were new machines in place and no-one there to help.

People were confused and took some time working out how to use them and pay.

One gentleman tried 6 times before he was successful.

Consequently my fee became more the longer I waited.

I also noted that some people were given a choice of how much to pay presumably because their car had not be screened on entry for some reason. Most would choose the cheapest!

Technology is wonderful but not when it slows the system down!

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)

Submitted on 22/01/2019 at 09:38
Published on nhs.uk at 11:06

Hello,

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry last week regarding parking.

I also apologise for the problems with parking. We are very aware of this issue and are urgently trying to rectify the problem.

We have recently installed an ANPR system in our car parks and have undergone some issues with its initial implementation, we are dealing with these and some of the problems with parking will hopefully reduce shortly.

We are also awaiting planning permission to build a new car park which will help alleviate parking problems and we hope to provide an update in this shortly.

To enable us to investigate an issue further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: -

PALS

University Hospital

Clifford Bridge Road

Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone 0800 028 4203

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