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"Walk-in service"

About: Sittingbourne Memorial Hospital

Arrived at 10:00 on 16th January 2019 with a suspected broken finger. Very short wait to see the receptionist who was pleasant and courteous taking time to note what I went for and necessary documentation. then I was directed to the waiting area until called which occurred at about 11:00. Just before I was called a staff member wrote on the board that minor injuries had a two hour wait. Considering that there was no waiting time on the board before that, came as a bit of a shock however, I was seen to in an hour. From seeing the nurse events moved quickly and I was soon in the X-ray department, back to the nurse, finger strapped, and out the door by 11:50. A very satisfactory visit and the staff I met and attended to me were very professional, polite and caring.

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Responses

Response from Sittingbourne Memorial Hospital 5 years ago
Sittingbourne Memorial Hospital
Submitted on 22/01/2019 at 09:03
Published on nhs.uk at 11:06


Dear Peter

Thank you for reviewing your experience of Sittingbourne Minor Injuries Unit on 16 January. We are pleased you found all the staff to be pleasant, polite and professional.

We are sorry that the board showing the anticipated waiting time for patients had not been updated prior to the member of staff writing that there was a two hour wait. It is good to know that you actually saw the nurse in an hour, were x-rayed and then taken back to the nurse to complete the treatment of your finger. Your kind review will be shared with the team.

Best wishes

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net

Website: www.kentcht.nhs.uk

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