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I was sent home and not given any advice what to do

Posted By yankeecy59

"I was sent home and not given any advice what to do"

About: University Hospital Hairmyres / Emergency Department

(as a service user),

I went to A&E last night worried because I could not remove a tampon. It was a wait of two and half hours before I was seen by first one then shortly afterwards a second junior doctor.  Neither of them were able to remove it, they  considered trying to get someone from the gynaecology team but decided that, because it was late, didn't think that anyone would be able to come to the A&E department. In the end I was told to go home, I wasn't given any advice on what to do, they just said they would not be worried unless the tampon was there for a couple of days. 

This morning I went to see my GP as I was getting more and more concerned. My GP was very understanding, put me at my ease and was able to remove it without any problems.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 21/01/2019 at 17:13
Published on Care Opinion at 22:04

picture of Lise Axford

Dear yankeecy59

Thank you for taking the time to contact us and share your recent experience. I am concerned to read that you were discharged from the department without any advice or resolution and would like to offer my sincere apologies for this.

I would like to discuss your concerns in more detail and would therefore be grateful if you could contact patient affairs on 01355 585325. I hope to hear from you.

Thank you again

Lise

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 24/01/2019 at 16:24
Published on Care Opinion at 16:37

picture of Lise Axford

Dear yankeecy59

Thank you for contacting me to discuss your concerns. I appreciate you taking the time to do this.

I will share the learning points with both medical and nursing staff.

I hope you are recovering well.

Best Wishes

Lise

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