Unable to get an appointment for over a week now due to not being able to get through the phone line (start ringing at 8am, which is totally inconvienent if you actually work from 8am Monday to Friday!) being left on hold for 40mins only for the call handler to pick up the phone and hang it up without saying anything, leaving me extremely frustrated! It has happened at least 3 times in the past two days alone! Went into the surgery after work to try and book an appointment and explained my experience with trying to call only to be told ‘oh well you have to ring at 8 o’clock there’s nothing I can do’. Quite frankly that is not good enough! I work for the NHS as a call handler and I’m disgusted with the lack of care and service this surgery is providing, it needs to be addressed ASAP!
"Awful"
About: St. Mary's Surgery St. Mary's Surgery Southampton SO14 1LT
Posted via nhs.uk
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