"Member of the ENT Outpatient Clinic - Feeeling..."

I was telephoned today (16/01/19) re my appointment (planned 08/01) which was cancelled by the hospital. the original message exclaimed there was a clinic today. On returning the call to the hospital I was told my appointment was re-booked for 11/02/2019. It is obvious the appointment bookings do not talk to the nurses.

This is ashame, the service by the nurses is great and a person from the hospital telephoned with good intent and I was also willing to attend today (16/01) which would have been a win win siutuation. What I did not expect was, 'We don't know anything about the call, will book you in...."

....All lack of communication., oh well back to the Optimize spray...