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Care Opinion

Couldn’t fault the care I got.

Posted By Swally

"Couldn’t fault the care I got."

About: Queen Margaret Hospital / Day Surgery

(as a service user),

Operation 8th January 2018

No complaints about pre or after op care.

Staff were all excellent and couldn’t fault the care I got.

Only small negative was I had informed them I would not be available 16-23rd Jan but my return appointment was booked for 18th!

This was changed to 25th yet I received a letter confirming my appointment for 18th.

This seemed a waste of time and money.

Thank you to all the caring and friendly staff.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 24/01/2019 at 15:16
Published on Care Opinion at 15:58

picture of Nola Cassidy

Dear Swally

Thank you for taking the time to post feedback, your kind comments regarding your care received are much appreciated, however apologies to you regarding your appointment, it is always helpful to give information regarding unavailability, this information should have been shared to minimise any inconvenience to patients and as you have said unnecessary correspondence. I will share your post with the staff and endeavour to avoid the possibility of this happening in the future.

I hope you recovery is going well

Kind Regards

Nola

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