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Sepsis diagnosis

Posted By Sepsis survivor

"Sepsis diagnosis"

About: Queen Elizabeth University Hospital Glasgow / Critical Care Royal Alexandra Hospital / Accident & Emergency

(as the patient),

In April 2018 I attended A&E at The Royal Alexandra Hospital in Paisley with a rash ,raised temperature and flu symptoms.

Having experienced a hospital admission 4 years previously I was anxious and concerned that this was happening again.

The Dr I saw on my initial consultation at the RAH responded to my attendance by remarking that I should be at my GP and that I was using valuable NHS time ( I am an AHP practicing in hospital and I am fully aware of pressure that NHS is under), their manner was extremely patronising and I felt I was not listened to or my symptoms explored- I was told it was probably nothing to be concerned about and was given a antibiotic and a pen to draw around my rash on leaving the consulting room.

I went straight to my GP after leaving A&E who telephoned an ambulance and was admitted to the QEUH as was diagnosed with Sepsis and had a month stay with a period in ICU - my life was saved thanks to my GP and fabulous staff at QEUH.

I strongly believe I was misdiagnosed and that the manner in which the individual who assessed me was negligent.

They did not listen to my concerns nor question further my previous sepsis experience and if it was not for my own knowledge and awareness of such I do believe I would not be alive today. 

This individual requires training regarding not only Sepsis symptoms- but listening to an individuals concerns.

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Responses

Response from Stephen Hepburn, Senior Charge Nurse, Emergency Department, NHSGGC 5 years ago
Stephen Hepburn
Senior Charge Nurse, Emergency Department,
NHSGGC

Submitted on 16/01/2019 at 15:57
Published on Care Opinion at 16:15

picture of Stephen Hepburn

Dear Sepsis survivor

The Emergency Department at the RAH always strives to give the best possible care to patient that attend the department and I am therefore sorry to hear that your experience of the department was a negative one.

One of my colleagues will be in contact in due course.

I am also sorry to hear about your illness, however I am glad that you have now recovered.

Kind Regards

Stephen

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Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 5 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 16/01/2019 at 16:45
Published on Care Opinion at 17:15

Dear Sepsis Survivor


Thank you for taking the time to share your feedback and I very much regret the additional upset caused following your initial visit to the Emergency Department at the RAH. It was particularly disappointing that you felt staff did not listen to you or fully investigate your symptoms. We would welcome the opportunity to address the concerns you have raised in more detail and please feel free to contact me on 0141 314 6891 or by email at linda.russell2@ggc.scot.nhs.uk.


with best wishes,

Linda

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Update posted by Sepsis survivor (the patient)

Thank you for getting in touch.

Whilst I appreciate your response to my experience and interest in my ongoing recovery, I reiterate - that the individual who I saw initially is not only made aware of their shortcomings in person centred care and their lack of knowledge and ability in recognising the signs of Sepsis but also given the adequate training in both areas and their practice monitored in accordance with such.

Look forward to hearing from you further.

Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 5 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 16/01/2019 at 17:23
Published on Care Opinion on 17/01/2019 at 11:07


Thank you and I note all you have written. However, we would need more information to allow us to identify the relevant member of staff. It would be really helpful if you could either email me or call me at a time that suits with your name and date of birth.

Many thanks,

Linda

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