"My care for gall stones was over and above what I had expected"

About: New Victoria Hospital (Glasgow)

(as the patient),

I visited the patient information centre and the Victoria hospital to inquire about an appointment with a surgeon about my gall stones. The NHS employee I spoke to, Pauline, was very nice and she went above and beyond what I expected of her. She took all relevant information from me and dealt with my inquiry in a very professional and caring manner. I would like to thank Pauline for her help and taking away a lot of the stress that I have been going through lately.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

The staff at the Patient Information Centre will be delighted to read your very thoughtful remarks.

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