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"I cannot speak highly enough of the care and treatment"

About: Forth Valley Royal Hospital / Ambulatory Care

(as the patient),

I arrived for my appointment at Ambulatory Care FVR, I was called on time and the Nurse Practitioner introduced herself, took details and explained the procedure. The procedure was carried out with the NP checking at each stage that I was comfortable. After care was explained and I was soon on my way home. I cannot speak highly enough of the care and treatment received.   

Thank you.

The downside to Forth Valley Royal Hospital is the abominable parking situation! I had been due to have this procedure over a month ago, arrived at Hospital an hour before my appointment but spent a frustrating 55 minutes trying to find a suitable place to park. Twice I telephoned reception to say I would be late and eventually had to phone and cancel the appointment.    Navigating the large main car park and the equally large overflow car park is not helped by the thoughtless and irresponsible parking of others. Time to reinstate the Car Park Attendants.
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Responses

Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 5 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley
Submitted on 18/01/2019 at 14:36
Published on Care Opinion at 16:50


Thank you for taking the time to leave feedback from your recent visits to FVRH.

I can imagine how frustrating the experience was the first time when you were unable to park and had to cancel your appointment. Your feedback has been sent on to the transport manager for response.

I am pleased you were able to attend on a different day, and that your experience was a positive one, with your procedure being carried out smoothly.

I hope your wound is healing well.

Thanks again.

Kirsty

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