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"My complete breakdown"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment Aberdeen Royal Infirmary / Emergency Medicine

(as a service user),

Unfortunately I had to attend A&E after taking an overdose (attempted suicide). Despite all of this the staff were hugely respectful of me. 

I can not fault the care of the A&E staff in anyway, I was in the middle of a complete breakdown and was non-compliant (it took 3 of them to get a catheter in!), I also tried to run away from the ward. The staff took the time to speak to me, get me a drink and explain to me what was happening. I would love to thank Joe (staff nurse) especially as he was completely amazing, as was other Joe (physician assistant) and another female nurse (who I can’t remember the name of), whom took the time to share her story with me which really helped, were also really nice.
I was then admitted to ward 101 AMIA overnight and into the next day and again the staff were brilliant, especially Graeme the consultant, who took time to explain thing to me about what the drugs I was put on were doing to my body. 
The only fault I could find in the entire thing was that the nurses could have done to have been a bit more open to sharing what the drugs were doing to me, if they had the knowledge. However they were extremely busy and it did feel, especially overnight, that they were maybe short staffed, which obviously isn’t their fault, even they have to deal with the consequences. 

Responses

Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian

Dear Purplepanther

Many thanks for sharing your experience during what sounds like a really difficult time for you. I am pleased to read that the staff were respectful to you and will share this with the team involved in your care. We always aim to deliver person centred care to all our patients.

The teams work extremely hard and offer as much support to our patients as they can but appreciate your comment regarding sharing of information with you regarding the drugs and their effects.

I hope things are going ok for you now and your stay in hospital wasn't too long.

Many thanks again for your comments and your thanks towards the staff who cared for you.

Kind regards

Fiona Robertson

Chief Nurse

  • Purplepanther thinks this response is helpful
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