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Care Opinion

Inside great, outside a nightmare!

Story from nhs.uk

"Inside great, outside a nightmare!"

About: University Hospital (Coventry)

My niece is currently being treated on Ward 33. The medical intervention, care and support that she has received in the past 6 weeks has been excellent at all levels. Staff work professionally and cheerfully, not only for the patients but also with family and friends. Their expertise, compassion and patience in getting to know new patients in a busy department with a high turnover is exemplary. Everyone in my family is extremely grateful to them during what has been a very worrying time.

It is a great pity, therefore, that accessing the hospital proves so difficult. Again today, traffic was queuing from Ansty Road with the short journey from the Red Lion pub taking 30 minutes or more. Once on the hospital site, the 'traffic management system' consists of several men in yellow jackets moving red and white cones backwards and forwards in a vain attempt to control the daily congestion. One of these men was almost run over by an irate motorist who ignored his instruction - apparently such incidents are happening frequently.

I note from earlier reviews that you are in discussions about remedying the current situation. Are you able to give any indication of what these solutions will be and when things might improve? Many of those queuing to access the hospital site are already stressed because of family illness or the need to arrive on time for medical appointments.

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)

Submitted on 16/01/2019 at 11:42
Published on nhs.uk at 12:06

Hello,

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry last week.

Thank you for your kind words regarding the team on Ward 33, I have passed these on. We aim to provide the best possible care and are glad that you received this when you needed it the most.

I also apologise for the problems with parking. We are very aware of this issue and are urgently trying to rectify the problem.

We have recently installed an ANPR system in our car parks and have undergone some issues with its installation, it is all running as planned now so some of the problems should reduce.

We are also awaiting planning permission to build a new car park which will help alleviate parking problems and we hope to provide an update in this shortly.

To enable us to investigate an issue further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: -

PALS

University Hospital

Clifford Bridge Road

Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone 0800 028 4203

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