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Care Opinion

Disappointed in the Service

Posted By Sheslikeastar

"Disappointed in the Service"

About: Aberdeen Royal Infirmary / Rheumatology (Joint conditions)

(as the patient),

After years of pain and Psoriasis my GP ran more bloods and refered me to Rheumatology in November. I had my appointment on Monday. The Consultant spent less than 10 minutes with me. Briefly examined my hands and told me that my symptoms don't fit arthritis. I showed photos of swelling and I was told I might think my I'm swollen just because I'm sore but it's not always the case. Then they brought up the fact I have suffered with Depression in the past and I might feel pain because of my low mood. I've not been on Anti Depressants in over 5 years! I now have to wait 2-3 months to be seen again and have my blood tests discussed. I wouldn't do a 140 mile round trip unless I was in pain but left feeling like the consultant thought I was making it up.

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Responses

Response from Maxine Callow, Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division), NHS Grampian 5 years ago
Maxine Callow
Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 14/01/2019 at 17:31
Published on Care Opinion at 22:08

Dear Sheslikeastar,

I am really sorry to hear about your experience in your recent Rheumatology review. Please could you get in touch with me with your name and date of birth so that we can investigate and look into your case.

My contact details are

email:- maxinecallow@nhs.net, tel: 01224 559578

Many Thanks

Kind Regards

Maxine Callow

Deputy Service Manager Medicine 4

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Update posted by Sheslikeastar (the patient)

Letter received for an appointment in March. Got a phone call from my GP asking if I can go in for bloods as due to a technical issue at Rheumatology they need repeated so I did go all the way through there for absolutely nothing. Maxine did reply to my email to say the information would be passed on but I've heard nothing since.

Response from Maxine Callow, Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division), NHS Grampian 5 years ago
Maxine Callow
Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 25/01/2019 at 17:00
Published on Care Opinion on 28/01/2019 at 11:06

Dear Sheslikeastar,

Thank you for the message, I think this has crossed over as we have spoke on Wednesday. I hope that you are reassured and happy to come back for your return appointment. Do not hesitate to get in touch if there is anything else I can do to support you.

Kind Regards

Maxine Callow

Deputy Service Manager

Medicine 4

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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