This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Outstanding care under extreme pressure."

About: Royal Derby Hospital

I was taken to a&e on Friday 4th January by ambulance with borderline sepsis. From the moment the ambulance crew arrived i received A* care.

I was assessed immediately, and found to have flu and pneumonia. A&E was extremely busy and under extreme pressure with the amount of patients that arrived whilst I was there, yet the moral and care was amazing. I was seen in under 4hrs but had to be admitted to Mau so had to wait for a bed but due to winter pressues there weren't any available so they moved patients into a quiet area of the hospital, where we looked after by a Dr, nurses and hca etc. Everything was explained to me and i received excellent care despite them having to juggle continuously all night. I moved to mau at 01.30 am. Thank you so much to all the consultants, Dr's, anp's, nurses, hca's care assistants and porters on that night you all deserve a medal for your dedication.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Derby Hospital 5 years ago
Royal Derby Hospital
Submitted on 10/01/2019 at 16:42
Published on nhs.uk at 17:06


Good afternoon

It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Accident and Emergency Department. Pals will forward your kind comments to the manager for A+E to share with all the staff.

Thank you again for taking the time to write into the hospital, it is appreciated and I hope you are feeling much better.

Patient Advice and Liaison Service (PALS).

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k