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"Poor service"

About: Hendon Way Surgery

The services from this surgery are terrible. The doctor was so rude and ,She were dismissive and did not have a sense of duty or care at all.she gave me wrong medication.

she was harass me ,I have been advise by my health visitor to ask my GP for new prescription as I am suffering with several health problem ,as soon as I gave her the letter to she start shouting ,why they refere me to her as she is not wiling to do anything

to be honest I got shock and my body was shacking ,i couldn't stop crying

she had no empathy at all and there is complete lack of care`

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Responses

Response from Hendon Way Surgery 4 years ago
Hendon Way Surgery
Submitted on 23/12/2019 at 11:35
Published on nhs.uk at 11:36


Thank you for your feedback. I'm shocked to hear of your experience and I apologise on behalf of the team. I would urge you to contact the Practice so the manager can investigate this matter fully. We welcome all comments and find them extremely helpful in improving the service we provide in these difficult times for General Practice and NHS services in general.

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