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"I was feeling pain in both ears"

About: Central Middlesex Hospital / General surgery

(as the patient),

I came to the hospital around 01:00 am  and I was feeling pain in both ears.  I talked to reception and the nurses call me and asked me what's the problem. I talked to them and they said go outside, I will call you.  

By 02.23 no-one called me and me and another lady were sat waiting, I didn't know what was happening.

More about:

Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust

Dear Adan,

I am sorry to hear this, especially when you were in pain.

Unfortunately we cannot identify you from your post, or how to contact you. Please can you contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can follow this up on your behalf. I am not sure if you received the care that you needed. If you can get in touch, then we can help to navigate you through the system.

I hope that you are feeling better.

Best wishes,

Anjali Patel

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful