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Needing to telephone 111, then go to A&E

Posted By med

"Needing to telephone 111, then go to A&E"

About: IC24 NHS 111 Norfolk & Norwich University Hospital / Accident and emergency

(as a parent/guardian),

I had to call NHS 111 about my youngest daughter in regards to her finger bleeding continuously for a few hours.

The service I received was good and we were given advice on what to do to try and stop the bleeding, and what to do if this didn't work.

We ended up needing to go to our nearest A&E department, where again we received excellent treatment and a Doctor also stayed on longer than her shift just so she could take a look and bandage up my daughter's finger.

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Responses

Response from Richard Allen, External Relations Manager, Integrated Care 24 5 years ago
Richard Allen
External Relations Manager,
Integrated Care 24

Submitted on 08/01/2019 at 15:26
Published on Care Opinion at 15:51

Dear Med,

Thank you for taking the time to comment on your experience. It is great to hear that both 111 and A&E were able to provide you help and reassurance when you needed it.

Happy new year to you, and I hope your daughter's finger is on the mend now.

Best wishes,

Richard

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Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 11/01/2019 at 10:51
Published on Care Opinion at 11:57

Dear Family Member

Thank you for your kind comments about your recent attendance at hospital. I am pleased to read your daughter received excellent medical care and the doctor was kind and attentive. I will share this with the ED team and senior staff in the hospital. Thank you for taking the time to write, and I hope your daughter is recovering well.

With best wishes

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