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"Phone calls"

About: Derriford Hospital

(as the patient),

I had a blood test done and was checking if a copy has been sent to my GP. The staff in the combined laboratory department are not approachable over the phone. They would not let me finish speaking before they answered me back and sometimes that leads an answer that is different from what I was asking. It is hard cause I would then have to repeat again the question and then their tone of voice sounds like they are getting frustrated because the patient can't understand and have to ask another question.  

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