"I will never come to this hospital for treatment ...."

About: Weston General Hospital

What I liked

Not alot .....

What could be improved

Communication with patients ....this seriously lets the hospital down ..never anyone on the other end of the phone to answer honest questions /queries,,,awful awful awful....could only get information when they felt like giving it waited days and weeks for answers awful.

Anything else?

Did not look after my mum properly and died ..if tests had been carried out professionally and throughly the outcome could have possibly been different.

Other close members of the family have been misdiagnosed by trusted people/consultants /profesionals only to be told at another hospital that things were much different and more serious than what was said at this Hospital.

Story from NHS Choices

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Response from Weston General Hospital

We are sorry to learn that you have not had a positive experience at Weston General Hospital. We are always concerned to learn from patient experiences and would therefore urge you to share these directly with us. Should you wish to discuss your experience further we would be happy to address any specific concerns or queries you may have and discuss how we could improve the service here, our email is weston.enquiries@nhs.net.

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