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Endoscopy experience at Burnley General

Story from nhs.uk

"Endoscopy experience at Burnley General"

About: East Lancashire Hospitals NHS Trust

I visited on 5th January 2019 at 8.00 am.

Very stressed on arrival. Met by Sister who stayed with me during my whole visit.

I was made to feel relaxed and able to cope.

The person carrying out the procedure explained in detail the sequence of events and responded to all questions.

The team worked very professionally together and at my departure I was completely at ease.

I would like my comments to be reported back to the team.

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Responses

Response from East Lancashire Hospitals NHS Trust 5 years ago
East Lancashire Hospitals NHS Trust

Submitted on 07/01/2019 at 13:49
Published on nhs.uk at 14:06

Thank you for taking the time to tell us about your recent endoscopy procedure on 5th January 2019 at Burnley General Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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