This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"what a dump"

About: Queen Elizabeth Hospital (London)

The postnatal ward is a disgrace. Whatever sound medical reasons there are for someone to stay more than a day, after several nights in here you're a mental wreck for sure.

Spare me the litany about overstretched staff and facilities. Buzzing for help without response, information that isn't passed on, overheated rooms, etc. - all of these contribute to an overall awful experience and may vary by shift (and weather).

But tin he end it comes down to one simple calculation. What is the longest stretch of sleep you can get with four crying babies in a single room? Let's call that zero, for simplicity's sake.

How do you feel after five, literally, sleepless nights (and one birth for that matter)?

Do you think you're gonna have a great bonding "experience" with your baby in that state?

How dare you call that postnatal "care"?

Now, you might say that you have a dedicated team of midwives, nurses, doctors and other staff that are doing everything they can to make longer stays as pleasant as possible, and that's certainly true. But at the end of the day they're dealing with weak and irritated and hallucinating new mums, while they should be dealing with re-energised and grateful and overjoyed new mums.

The whole concept of a postnatal ward the QEH way reads like "let's take an already vulnerable group of people and then really do their heads in".

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lewisham and Greenwich NHS Trust 5 years ago
Submitted on 09/01/2019 at 09:37
Published on Care Opinion at 10:07


We do try as much as possible to ensure that everyone who accesses our care leaves with a positive experience, and we are sorry that this did not happen in your case. We totally understand how challenging it can be for a new mother when there are other women and babies in the bay with you, there are 3 single rooms on the ward which are allocated to women based on clinical needs but unfortunately we have not got the space to accommodate more. It can sometimes feel like a long time if the midwife is unable to respond immediately when you call for assistance, this and the other points you have made will be fed back to the postnatal team to help remedy and improve the experience on the ward.

Again our apologies for this negative experience. Pauline Ohhamesan, in-patient matron, is happy to meet with you if you would like to discuss this further. She can be contacted via email on pokhamesan@nhs.net

Kind regards

Patient Experience team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k