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Care Opinion

Excellent care and support

Posted By Susan2691

"Excellent care and support"

About: General practices in Forth Valley

(as the patient),

I’ve finally just gotten round to giving this feedback about Forthview GPs which should have been done months ago. Cutting a long story short last April I became very unwell and was diagnosed with Epstein Barr Virus and it appeared to be a really awful case. I was so so unwell and was off work for months (working for the nhs myself this drove me crazy!). I attended my GP surgery after getting an emergency appointment and was seen by Dr Campbell who was very thorough in his investigation and had the confirmation of EBV within 2 days. I was seen regularly over the next few months by him, having bloods/fatigue reviewed etc and I cannot praise him enough for the care and support I received through, for me, a really horrendous illness. Unfortunately he moved on from the practice but had informed me of this at my last appointment with him. He also advised he had discussed my case with his colleagues. I then saw Dr Mcgettigon and Dr Chriton (sorry if I have misspelled!) a few times who also gave me excellent advice and support as everyone I seen knew how keen I was to get back to work. 

So basically I just wanted to say a massive thank you to all three of these people, you are all a credit to the NHS. 

Thanks again. 

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 5 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 05/03/2019 at 11:01
Published on Care Opinion at 12:01

picture of Pauline Donnelly

Dear Susan2691

Many thanks for getting in touch, sounds like you have had a bit of journey, it must have been such a huge relief to you to finally know what it is that has been causing you to be so unwell and be able to work towards getting better.

It really is lovely to hear from patients about their experience, please be assured that I have have shared your feedback with the staff you have mentioned, they were absolutely delighted to hear your story, and pass on their thanks.

I hope you are well on the way to making to a full recovery, and doing all the things you love doing.

Best wishes

Pauline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Susan2691 (the patient)

Thank you for taking the time to respond to my story. Feedback is so important, especially positive feedback and staff should know if they are doing a great job!

Thanks again :)

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