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Diabolical

Story from nhs.uk

"Diabolical"

About: Royal Blackburn Hospital

Waited hours. No communication.

Lack of care

Lack of people skills

Lack of knowledge.

The whole hospital is a disgrace.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 07/01/2019 at 13:37
Published on nhs.uk at 14:06

Thank you for your comments regarding your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am sorry that you found the service to be diabolical and a disgrace.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

However, if you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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