"I left the dermatology appointment feeling angry and let down"

About: Aberdeen Royal Infirmary / Dermatology (Skin Conditions)

(as the patient),

Well, I have to say that after reading the other patient's story, I must agree about the lack of compassion the Dermatologist showed me too. I too had waited a long time for my appointment.

The dermatologist was to the point of being rude when i turned up at the appointment with fairly good skin that day. They said i looked fine and didn't need anymore treatment.

I had documented my skin for a month with photographs which showed my swollen face and eyes, neck, face and chest completely covered in red rashes and said that this was fairly typical of someone who has eczema. I can't sleep for the itching and it is incredibally painful and depressing, to which they didn't offer any support or advice.

My appointment before this one they didn't even remember that they were called in to see me after getting skin allergy test to see what had happened to me. I was covered from top to toe in rashes and they was extremely worried. They offered me Light therapy and prescribed Protopic to calm my skin down.

But this appointment they said I didn't need light therapy and didn't think it would do me any good?

I persisted and asked them to to refer me for light therapy. The dermatologist warned me that it would be a long wait to get one of these appointments. I asked when I should return to see them and they said after the light therapy as there was no point in seeing me sooner.

I left the appointment feeling very angry and let down and to be honest feeling very depressed and hopeless about further appointments.

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Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

I can see you shared your experience on Patient Opinion some time ago. I am sorry that your experience was not a positive one. I can see you were having a distressing and frustrating time with your health. I sincerely hope that the appointmetns and treatment that you have received since posted your story on Patient Opinion 3 months ago has improved.

We have only recently started working with Patient Opinion so please accept our apologies in not getting back to you at the time. If you have any further feedback about the experience you desciribed please get in touch.

We are keen to listen to stories of patients and carers and, going forward, we plan to respond quickly to all stories we are alerted to from now on.

Best wishes

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