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8 to 10 hour wait in A&E

Story from nhs.uk

"8 to 10 hour wait in A&E"

About: Russells Hall Hospital

My father went in with chest pains in an ambulancearound 3.30pm, I arrived at 4 pm.

He had a ecg and bloods quickly however there seemed to be a distinct lack of communication as the worry was that a clot had moved within his body causing the chest pain - we sat there for 6 1/2 hours, eventually after badgering staff my dads name was called where they asked to see his X-ray, he hadn’t even been sent for one - my dad was then sent for an X-ray and we were informed around 12.15 am he was ok to leave - unacceptable amounts of time to expect elderly patients to sit in waiting rooms, this was witnessed throughout my stay also ( old lady said she had been waiting in A&E since 1.15pm and this was at 10.30 pm - get your act together russells hall as this is disgusting

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital

Submitted on 09/01/2019 at 08:29
Published on nhs.uk at 12:06

Thank you for taking the time to provide feedback on your father’s recent visit to our Accident and Emergency (A&E) Department.

We do aim to offer our patients the highest standards of care and we must apologise if we have fallen short of those standards on this occasion.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience.

Our triage system ensures that those patients with urgent, time-critical conditions in immediate need are seen as soon as possible and we are sorry for the amount of time your father spent waiting . Your comments have shown a standard of care we would not expect for our patients and we would like to apologise wholeheartedly to both you and your father

We are concerned by the points you have raised and, with your permission, we would like to register this as a concern so that we can carry out an investigation to learn more about the events surrounding the visit. In order to do this, please contact our Patient Advice Liaison Service (PALS) team who will be able to help you further. They can be contacted by telephone 0800 073 0510 or by email dgft.pals@nhs.net

In the meantime, we have passed your feedback onto the matron and clinical director for A&E and they will reinforce with their staff the importance of appropriate communication.

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