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appaling service and management

Story from nhs.uk

"appaling service and management"

About: Royal Blackburn Hospital

Arrived distressed after being attacked did not have anything with me, phone, glasses, not even my jacket, took two hours to have my wounds seen to, I mentioned I wished to see the psych liaison team and was told id have to wait another 6-8 hours and was left in a cubicle with nothing but a chair even though it was obvious id been up all night, so while I waited I went to find a bench to lay down on only to be escorted by security back to a and e to then be told id been discharged and moved to the waiting room for transport after waiting for another hour a nurse came and asked what I was doing in the waiting room out of my cubicle and that as far as she knew I was still waiting to be seen by the liason team, not wanting to be messed about anymore I left and went home to get my head down

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 31/12/2018 at 14:07
Published on nhs.uk at 15:06

Thank you for taking the time to share your experience on NHS Website about your visit to the Emergency Department at Blackburn Royal Teaching Hospital after being attacked.

I am sorry to hear of your recent experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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