"My Mother was told to go to immediately to A&E..."

My Mother visited her GP and was told to go to A&E immediately because she may have suffered a stroke. The first receptionist at the RUH Bath that my Mother encountered had no interest in her at all and could not even be bothered to raise her head until my sister intervened and explained that it could be an emergency, My Mother waited for four hours before a doctor examined her and decided that she had not suffered a stroke. So much for the "golden hour"! I have encountered the same dreadful example of treatment from the A&E receptionists before, I complained at that time about an old lady who was waiting to be collected, she was shivering with cold and I requested a blanket for her but was told that she was fine when she obviously was not.