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"Thank you for making the whole experience undaunting"

About: Musgrove Park Hospital / Ophthalmology

(as the patient),

I attended the Blake Day Ward on Friday for a cataract operation. My overall impression was the whole team  were like a well oiled machine, each action that occurred was seamless and all the parts fitted together like a jigsaw. I was addressed throughout my my first name, treated with kindness respect and humour too! Each action that took place was explained thoroughly and questions answered fully. Thank you  everyone in the team for making the whole experience completely in undaunting

Responses

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital

picture of Karen Holden

Dear Happy Hearer, your feedback for the Blake day ward team is really appreciated. I am glad that your experience of care with us continues to be of the highest standard and that all the team members on Blake Day Ward contributed positively to this.

I will ensure your feedback reaches the team today, it will be a nice post Christmas gift for them.

Kind regards

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful