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"Skin biopsy"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as the patient),

I attended Glasgow Royal Infirmary for a skin biopsy this week. I was worried about the procedure and the obvious implications.  The car parking was troublesome as I had to take a ticket and worry about paying when all I should have been worried about was the procedure. 

When I arrived on the ward everyone was lovely (lyfli) - the health care assistants who greeted me and gave me the forms to complete. I really appreciated the personal approach of the theatre nurses who both introduced themselves by name.

I walked down to theatre with these nurses to meet the theatre team. They all introduced themselves by name which is very reassuring and comforting. 

When I was in theatre , one of the nurses held my hand throughout the procedure. This was not essential but certainly made the whole procedure much more human and relatable. 

I wasn't the best patient, but I really appreciate the effort people go to to look after me and others like me. . After all I am not just a skin lesion to be biopsied, but a person with worries and paranoia and stress who needs to cope while their skin lesion is biopsied. 

Thank you to all in GRI canniesburn unit who made the procedure and surgery so much less stressful and made me feel like I was "their patient" as opposed to "a skin lesion at Christmas!"

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 03/01/2019 at 11:26
Published on Care Opinion at 14:46


picture of Nicole McInally

Dear Kerry but spelt differently

Thank you for your post on Care Opinion.

I appreciate it can be a worrying and anxious time when having a biopsy and I am sorry that the car parking situation added to this.

It is fantastic to hear that you felt so well cared for by our staff and that they were able to reassure you and comfort you.

I will make sure that we share this feedback with the staff – it is always good when we can share positive feedback.

Thanks again and best wishes

Nicole

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