"The medical care and attention was rapid and..."

About: Colchester General Hospital

What I liked

I was admitted to the EAU area as a result of collapsing in the Walk In Centre in Turner Road due to a ruptured appendix.

I was attended to , examined, kept fully informed and operated on later that day.

At all stages the care, attention and information provided was excellent.

As a result I quickly made a full recovery and was discharged the following Wednesday

What could be improved

In the scale of things these are very minor points but I feel are worth mentioning.

Once on the ward very little information is provided about basic things for example:-

- 3 times I had to ask for clean white 'stockings/socks' as the ones I had were filthy. as I had no slippers.

- the same happened when I asked for a towel for a wash/shower finally being told ' its in the cupboard' as if all new patients know where the cupboard is

These points whilst only minor were not a problem for me but I feel they could be for some older or timid patients.

Anything else?

overall the medical care and attention was excellent

Story from NHS Choices

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Response from Colchester General Hospital

Thank you for such wonderful comments, I will ensure they are shared with the team involved.

Many kind regards

Tammy Diles Head of Patient Experience 07785588620

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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