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Major Trauma Unit Excellent

Story from nhs.uk

"Major Trauma Unit Excellent"

About: University Hospital (Coventry)

I spent 20 days in the Major Trauma Unit and it was exceptional in every way.

The care was caring, compassionate and empathetic in every way. The staff went the extra mile.

They set the bar so high I don't know how other hospitals would compete. The doctors and consultants were excellent and would always explain things, the physios were brilliant and gave me the confidence to progress.

The food was very good, cleanliness was excellent. Although reviews do not permit naming people every single staff member was amazing and some would light up a room with their cheerfulness and caring nature so it was very hard to feel down.

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Responses

Response from University Hospital (Coventry) 5 years ago
University Hospital (Coventry)

Submitted on 21/12/2018 at 12:06
Published on nhs.uk at 13:06

Hello Louise,

Thank you for taking the time to share your recent positive experience of the Major Trauma Unit at University Hospital Coventry.

I was very pleased to read your praise of all of our staff and of the department of a whole. As one of only a few Major Trauma Units in England we are very proud of our team and are glad that you had excellent treatment throughout.

I will pass on your kind comments to the team who made the experience more comfortable for you.

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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