"The worst health care experience in 50 years"
About: Bmi - The London Independent Hospital Bmi - The London Independent Hospital London E1 4NL
Posted via NHS Choices
What I liked
Nothing at all
What could be improved
Unfortunately at this point I was too weak to shout about or anything, as the local anaesthetic medicine was taking hold of me. I cannot say if the Dr washed their hands after the bloody encounter on his way to see another patient.
After the operation I was transferred to ITU. The dungeon. I was placed on the most horrible uncomfortable bed under a very powerful cold air blowing air conditioning unit. I am allergic to AC. I was told to stay flat to for 3 hours or I may bleed a lot.
I was cold to my bones and very miserable and shivering big time. Around 10.30 I told the new lady nurse that I am allergic to the AC and am very cold. They totally disregarded this. I asked for more blanket. I could not get warm in there. The nurse completely ignored me. I was too weak to demand any more so I asked for additional blankets loud. This time they gave me an additional blanket but very lightly on my top. I was cold, asked for more blanket. The blankets were given to me easier when another nurse arrived and they were wonderful. I think I had 10 blankets on my top but very cold, Shivering and not getting warmer. Could not move from the fear of bleeding.
I was heavily sedated so I could not raise my voice and insist on getting a better bed and may be a warmer place.
I have sent this letter to the hospital authorities and Executive Director has written back to me justifying all as a matter of routine procedure there. They claim that doctors need not to wear gloves when taking blood test. It is not unusual for a nurse and a doctor not being able to do a blood test. That I have not asked firmly at the night to go to another bed which is warmer and not directly under the AC. That the morning nurse has done a good job keeping me under the AC until after the breakfast.