"Not good for the soul!!!!"
About: Luton & Dunstable Hospital Luton & Dunstable Hospital Luton LU4 0DZ
Posted via nhs.uk
What could be improved
You have a real staff ATTITUDE PROBLEM!
My wife has had cataract surgery a year ago and was suffering from a strange blurring in one eye. Contacting our Optician we were told to seek immediate NHS help. Entering the Accident and Emergency area and explaining our situation we were told, in a rather condescending way, that in their opinion the situation was not an emergency, and COULDN’T YOUR OPTICIAN DEAL WITH THE PROBLEM.
Very reassuring! What do we do now? The message was so what? Not what you want to hear!
Your system dictates that we need a referral and therefore needed to wait and see a nurse practitioner. If there is another way we were not informed!
We did not know that your eye clinic is closed at the weekend and relies on weekend ‘On-Call 'eye specialists? So after the nurse decided that my wife needed to see a specialist, an appointment was made.
I must say that the Doctor we saw was very good and polite and made the experience at ‘your’ Hospital bearable. I would like to say ‘my’ hospital, but given an alternative I would not want to associate myself with such an awful experience again!