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Care Opinion

Access to insulin pump supplies

Posted By Mogwai

"Access to insulin pump supplies"

About: Victoria Infirmary / General Medicine

(as a service user),

I have been moved from an Animas insulin pump to to a Medtronic model. This has been a poorly managed process with significant changes in the way you order consumable supplies.

I have been asked to order through NHS PECOS which is entirely the wrong platform for patients. The language used on this platform are alien to patients; costs and supply chain alerts are visible and there is no way of confirming orders are on there way. I run a digital design agency and consider myself digitally literate but this process is arduous and frankly designed with so little care. It’s simply poorly thought through and implemented. To add insult to injury the supplies have went from next day delivery to 3-4 weeks. I now have little faith I will have my necessary insulin supplies for Christmas.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 18/12/2018 at 12:44
Published on Care Opinion at 12:58

picture of Nicole McInally

Dear Mogwai

I am sorry to hear about the problems you have been encountering with your switch to the Medtronic insulin pump and the ordering of supplies.

I have shared your concerns with the General Manager responsible for the Diabetic Service, would you mind getting in touch with your personal details (including your date of birth) so that we can look into this further. My email address is Nicole.McInally@ggc.scot.nhs.uk

If you don’t think you will have enough supplies for Christmas may I suggest that you contact your Diabetes Team for advice.

Kind Regards

Nicole

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