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Waiting times in A&E, late at night movement times...

Story from nhs.uk

"Waiting times in A&E, late at night movement times..."

About: Stafford Hospital

What could be improved

My wife is 83. Diabetic and on kidney dialysis. 999 admission on Monday night (20th) for breathing issues. Kept in a corridor (A&E) from 2145, not seen by male doctor until 0200. When he arrived, said sorry for delay, he had been unable to find us! My wife admitted to Acute Medical unit, the staff were very good, all tests etc. However decision made to move my wife (21st) to Ward 29 at Stoke. Ambulance arranged at 1700, but move not actioned until 2245!

I am very angry about the delay in being seen at A&E but also why was it necessary to move my wife, so late at night. Why couldn't she have been moved during the morning of the 22nd.

Surely it's not just down to the need for beds. What about patient care and consideration.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust 12 years ago
Mid Staffordshire NHS Foundation Trust

Submitted on 20/03/2012 at 11:58
Published on Care Opinion at 14:23

Thank you for your posting. I am very grateful to you for taking the time to feed back your concerns.

I am very sorry to hear that your wife experienced a long wait in A+E . Unfortunately the department was exceptionally busy on the Monday night and this caused the unaceptable delay. The emergency team are continually looking at different ways of working in an attempt to alleviate queues at busy times.

We have recently changed to a different ambulance service and this initially caused delays, however I am pleased to say that we now have systems in place which have improved the timeliness of collections.

Please do not hesitate to get in touch if you have any further questions.

Kind Regards

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