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Grateful for out of hours service

Posted By Star82

"Grateful for out of hours service"

About: Crosshouse Hospital

(as a service user),

I just wished to express my thanks to our out of ours service. I know it must be long hard shifts some nights but when I was seen one night by ANP Turner, she put me at ease and assessed me swiftly explains as she went.

I was grateful that this service was available to me to start the treatment I needed swiftly. From the staff who phoned to make my appointment to the ANP Turner, thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/12/2018 at 11:49
Published on Care Opinion at 13:04

picture of Eunice Goodwin

Dear Star82,

Thank you so much for sharing this with us. It is good to hear that ANP Turner cared for you so well. I will make sure this is passed on, I am sure it will make their day.

I hope you are well now,

Best wishes,

Eunice

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