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Repeat prescription

Story from nhs.uk

"Repeat prescription"

About: The Central Surgery

I phoned the surgery asking for a repeat prescription of paracetamol for my terminally ill brother, to be electronically sent to Lloyds pharmacy as all his prescription's are.

Over the past couple of weeks all of his prescription's have been done this way without any problem. I explained he is on palative care now and cannot leave the house. When asked about his wife going over to the surgery I explained thatmy brother cannot be left on his own. I was then told that it would be at the pharmacy on Monday (3 days time) I told them he has brain cancer and is in horrendous pain. After 20 minutes of being kept on hold i was told they would pass the prescription through to the doctor to sign and then on to the pharmacy. Why would the receptionist treat someone on 'end of life' so badly and potentially leave them in pain needlessly? This has been really really distressing at a time when we are least able to deal with it.

I have to say though, that the GP''s have been amazing with my brothers treatment.

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Responses

Response from The Central Surgery 5 years ago
The Central Surgery

Submitted on 19/12/2018 at 12:31
Published on nhs.uk at 13:06

We were really sorry to read this feedback and would like to speak to you urgently about this so we can investigate what has happened here. As you quite rightly say, it is of vital importance to ensure that your brother receives his medication in a prompt manner. We would like to take further details about this as we also record all calls into the surgery and will be able to identify the call and the receptionist involved so they can use this feedback as a learning opportunity.

If you are able to call into the surgery please ask to speak to Ms Josie Tweddle, Operations manager. Many thanks and please accept our apologies.

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