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"Eye Casualty visit"

About: Leicester Royal Infirmary

I was experiencing noticeably increased floaters and lightning flashes (the latter new to me) in my right eye, which an internet search suggested were probably harmless but could have indicated a serious issue. I could not get an urgent appointment at my optician and was advised that they would simply send me to LRI. Having a fair bit of experience of LRI casualty, I expected a long wait (and I am not criticising here).

I was very pleasantly surprised. I was seen very soon after arrival for initial assessment and then had a short wait to see a nurse who instilled dilating eye drops and once these had taken effect my eyes were examined by a doctor. I was reassured that the condition was not serious but I had done correctly in getting it checked, and given advice on not over-exerting for a while, together with information on what to be aware of in the (fortunately unlikely) event of developing a detached retina.

All of the staff I met were very professional, friendly and reassuring and I actually got a bus home within 2 hours of arriving. Thank you.

(Just for info: one thing I wish I’d been aware of before visiting is that a pair of very dark glasses would have been very useful after the eye drops, because one’s pupils are wide open for several hours and on a brilliant November day with a low sun it was pretty unpleasant getting home.)

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary
Submitted on 19/12/2018 at 11:12
Published on nhs.uk at 12:06


Dear Dave,

Thank you for leaving your feedback. We are pleased to hear that you are happy with the care you received in eye casualty at Leicester Royal Infirmary, and that you were seen and treated quickly. We will make sure to pass this onto the ophthalmology team, as well as your comments about dark glasses following treatment. We’d like to wish you all the best for the future.

Have you considered nominating a member of staff or team for our Caring at its Best awards? Further information is available on our website: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/public-nomination-form/

Best wishes,

Communications team,

Leicester's Hospitals

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