"Bad communication skills and disrepectful..."

REI review

Miss Lazari 14 11-18

After a rude reception from a nurse practitioner my frail 92 yo mother was eventually granted an appointment at the REI Urgent Care Unit when she lost sight in her eye 2 months after troublesome cataract surgery. She had 2 hours of repeated tests involving a lot of fast eye movement, bright lights and cotton buds in her eye to remove hairs which left her feeling giddy and drained.

The diagnosis was inflammation - cause unknown.

A day later she developed severe vertigo which is still present to a lesser degree with bright light and if she moves her eyes or head quickly.

..

We called to try to reschedule the follow up appointment to avoid making it worse again but were strongly advised to come in to check inflammation levels despite this, which we did.

My mother's eye test showed significantly worsened vision than the previous week.

We saw a different lady Dr who had not read the notes about recent events and who did not appreciate being asked to please check them as it was significant.

The Doctor had a very strong (Italian?) accent and spoke extremely quickly using a lot of medical terminology and both my mother and I had great difficulty in understanding what she was saying. She became very obviously frustrated by this with a lot of eye rolling, sighing, and sarcastic comments. Luckily she had a student with her with a much better manner who easily and concisely conveyed what she thought the doctor meant.

She was straining forward also appearing to have to concentrate hard on what was being said.

The outcome was (we think) that none of my mothers issues were anything to do with the two cataract operations carried out in August and October and that she was just having a bad day and they could be due to anything and that glasses may or may not improve things and why hadn't we been to an optician.

She didn't appear to know that prescriptions are only possible after the consultant surgeon had checked that both eyes had healed property.

Her attitude was arrogant and superior with no warmth or consideration for what my mother was going through – just obvious impatience.

This doctor requires immediate IELTS and patient care training and a more tolerant attitude towards patients and relatives she clearly considers intellectually inferior to her but who in fact are struggling with her appalling communication skills and attitude.

A worrying, unpleasant and wasted trip which my mother and I found very distressing.

On top of this, getting to REI was difficult and ambulances could not get to A&E as the car parks were all full with cars queuing and blocking the access to both and in the other direction the one lane drop off was blocked with others desperately trying to get disabled and infirm patients near to the hospital entrance.

Since this are was changed access and parking is unworkable and with ambulance access blocked peoples lives are being put at risk due to the dreadful new road layout and (lac