"Minor Injury Unit, Bransholme Health Centre"

About: City Health Care Partnership CIC / Minor injuries units

(as the patient),

I attended MIU to check on a cut finger (to ensure no tendon damage) and query if broken toe. My main worry was causing any further damage or ignoring anything that required treatment so the visit was more about reassurance. With NHS Direct only taking emergency calls at the time and it not being serious enough to visit A&E, the MIU was ideal. I waited under 10 mins to be seen and was treated thoroughly in a very friendly but professional manner by Tracy.

The lady on reception who booked me in was also friendly and advised that I wouldn’t have long to wait. This service certainly fits the gap between something which can't wait for a doctor’s appointment but equally isn’t bad enough for a hospital visit. If A&E was the only option, I wouldn’t have wanted to wait that long, possibly be a waste of time but I’d still be unsure if I’d done the right thing, and maybe need further treatment at a later date. Thank you for a great service.

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Response from Senior operations manager for integrated community services - transition of care, City Health Care Partnership CIC

Thank you JayMay for taking the time to post such a complimentary opinion.

Our staff work hard to offer a professional and caring service which meets the needs of all our local community. We are pleased that your experience of the service has been pleasant. It is also nice when this is recognised.

We strive to continually improve our services and believe all feedback we receive is valuable in helping us to do so.

Your opinion has been passed on to the staff within the Minor Injury Unit who will be pleased to read such lovely comments.

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