"Disappointing service time and time again!"

Ever since we came to this surgery around 5 years ago and they managed to lose all of my husband’s medical records/history, I have been largely unhappy with the service they provide. The reception staff always appear unsympathetic.. If you want to book an appointment in advance, it’s usually (miniumum) a month away. If there’s something you really need to see a doctor about, but they don’t class it as so important you need to be seen that day, you have to wait a really long time. Longer if you want to see someone specific or a female doctor. My mother in law’s prescriptions are routinely incorrect. I know someone who was given a dangerously wrong dosage of medication for a baby on prescription - luckily she is a pharmacist and spotted the error herself. Most recently I booked for a smear test which I was told was due in November. When I arrived there was a used needle on the floor of the nurse’s room which, when I pointed it out, she tutted and picked it up with her bare hands. She then refused to perform the smear even though it was due as I didn’t have a letter. She said if she did it it would just get “thrown in the bin”. Today I’ve been offered a GP appointment for 4 weeks time. My husband ended up having to private for a colonoscopy after battling to get a referral and having his appointments cancelled time and time again. Lucky he did as it turned out he had some pre cancerous polyps. I’m just so disappointed and fed up! If you’re looking for a practice in the Chorlton area you’d probably be best going elsewhere.