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Happy with my stay

Story from nhs.uk

"Happy with my stay"

About: Springfield University Hospital (London)

I have been on both Lotus Assessment Suite and Ward 3 - both pleasant experiences. Lotus the staff are all lovely and make you feel very at home. Ward 3 - I was very lucky that I made a lot of friends in the other patients, and also found that the majority of staff were lovely too.... can’t say I was too impressed with the consultant or the vice-consultant... rude and judgemental... considering they work in this profession I think they should educate themselves more on being understanding! Apart from that can’t fault this hospital

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 5 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 17/12/2018 at 15:19
Published on Care Opinion at 16:25

My name is Farai and I am the Engagement and Experience Co-ordinator for the Trust.


Thank you for sharing your story about the Lotus Assessment Suite and Ward 3. I am pleased that you were made to feel welcome and made a quite a few friends too whilst in the hospital.

I am sorry that you were not impressed with the ward doctors, I will be passing this comment on the ward manager so that this can be shared with them. If you would like to make a formal complaint please contact the PALS team on 020 3513 6150 or email complaints@swlstg.nhs.uk

Once again thank you for sharing your story and I wish you all the best on your recovery journey.

Kind regards

Farai

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