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"Excellent care and service"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I was admitted for hand surgery on the Day Surgery ward.

During my short stay. although I was anxious about the surgery itself, I was met by a whole team of people from the nurses, students, the theatre team and the very important cleaner; all of them were professional, informative and put me at ease, I knew what was happening and when. Although they were carrying out their duties and dealing with other patients they always found time for each individual with a smile oh, and tea and toast!

So, I thank my consultant Ms McEachan and all the team who work alongside her for making my stay as comfortable as possible!

I must also include receptionists, out patient services etc as these people are often forgotten but are essential for the smooth running within the NHS. I am extremely proud of our NHS. Merry Christmas and happy new year to all

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 13/12/2018 at 07:55
Published on Care Opinion at 10:45


picture of Nola Cassidy

Dear Wombles

Thank you very much for your taking the time to post feedback in Care Opinion, I appreciate that you have mentioned the whole team as each one of them is important to the service we provide. I am glad you felt at ease and that you were well informed during your stay. I will share your lovely comments with everyone, I wish you well in your recovery.

Kind Regards

Nola

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