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"Overall good service"

About: University Hospital Lewisham

What I liked

I've been there twice as my grandma broke her hand in 3 places. First visit in January was very good. Quick service, didnt have to wait for my appointment to see the consultant or to have xray done. Best service in this hospital. Nurse putting a cast on my grandma's hand was very sweet and gentle.

What could be improved

Receptionists were not very friendly. I would like doctors taking more time to explain things and be involved more in any decisions making. Would be good to see the same doctor each time.

Anything else?

I'm not impressed with the second consultant who sent my grandma home without checking her hand,(after 5 weeks in cast, where prevoius doctor said it should be at least 6 weeks) he did not ask to do x-ray and didn't even look at my grandma's hand.

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Response from Lewisham and Greenwich NHS Trust

Thank you for taking the time to give feedback on the care your Grandmother received at Lewisham Healthcare NHS Trust. We would like to further investigate the areas that you have some concerns with, so please contact and we could look into them in more detail.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful