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"Colonoscopy"

About: The Great Western Hospital

Pre-procedure I was told that I would have one type of bowel prep bt was sent another so had to rearrange that to begin with by visiting the Dept the weekend before my procedure.

They were told Pre-assessment (over the phone) that I am very tolerant to analgesia and was told that would be passed on to the Consultant.

On arrival at the dept my procedure was explained again and the consent forms signed, and once more when speaking about my tolerance to analgesia (which I had in writing from my GP for if I ever need to be admitted, because I am quite complicated) was told that the consultant would take that into account.

Staff in the department were kind and efficient before the procedure, and due to poor mobility I was taken down in my bed, rather than walk down to the procedure room.

I was settled into the room, by two lovely nurses, but the Consultant completely ignored me and was sat typing at a computer. He got up talking to the nurses, he didn't introduce himself at all, gave me small injection of medication into my cannula and started the procedure. I was not in the slightest bit sedated, and told him again I was tolerant, but he carried on. It was VERY painful at times and I told him so.

I left the procedure room and was taken back to the ward to recover - patients were coming in after their procedures asleep or barely awake and slept it off for a while, whereas I got up, got dressed and asked to leave so that I could go back home for some pain relief!

My abdomen hasn't felt right since - I am suffering from more nausea than before and my bowel has been in spasm on numerous occasions (which is of course a complication of the procedure anyway)

The Nursing Staff were very good, but quite frankly the Consultant was arrogant and ignorant ....

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital
Submitted on 17/12/2018 at 15:39
Published on nhs.uk at 16:06


Thank you for taking the time to tell us about your experience.

We are very sorry to hear the service you received fell short of our normal standard of service and behaviour that we expect from our staff.

If you would like us to look into this further, to investigate properly, feedback to the consultant concerned and offer a more specific explanation and apology to yourself, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net by or calling 01793 604031.

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