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"Fantastic staff awful food"

About: Royal Free Hospital

What I liked

The Staff were exceptional!

All the medical staff went out of there way to be accommodating, nothing seemed too much trouble. Every step of the process was explained in detail, i was able to contact the nurse if i had any questions and she would phone me back i she had been busy. I had total confidence in the medical staff.

The renal ward was spotless, constantly cleaned and checked

What could be improved

The food was inedible! for my duration in hospital i didn't eat!

i would have been happy to pay for decent food, something healthy

i also don't drink milk so toast would have been nice for breakfast.

i do feel that if people get better and stronger sooner if they eat and perhaps

there could even be an option to buy a salad sandwich from marks and Spencer or the hospital cafe

Also it would be nice if there was small a room where patients could make a cup of tea and perhaps toast.

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Response from Royal Free Hospital

Thank you for taking the time to tell us about your experiences. We are pleased you had a positive experience in relation to your care and we have fed that back to managers in the renal department. We are sorry you were unhappy with the food provided - we have fed these comments back to the facilities department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful