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Great care from nhs24

Posted By Jjohn157

"Great care from nhs24"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

Phoned for medication advice after discharged from hospital. Lovely call handler Susan based in Cardonald was so helpful and after discussion with a nurse she arranged for a GP to call me back. He called within 20 minutes and a prescription was faxed to my local pharmacy. Fantastic.  

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 12/12/2018 at 12:14
Published on Care Opinion at 21:18

picture of Shona Lawrence


Dear Jjohn157

How good of you to take the time to share your experience on Care Opinion. I am sorry to learn you were in hospital, however I'm pleased you have now been discharged and I hope you are doing much better.

That's great you got your medication issue sorted. Your story is a shining example of the NHS working as a team to ensure the best possible patient care.

With some additional detail, I would be able to identify Susan and the Nurse involved from NHS 24. It would be good to be able to share your story with them. We do always try to ensure all positive feedback is shared directly with staff as this reinforces for them the hugely important part they have in providing a positive experience for callers to 111. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk.

I am sure my colleagues within the Out of Hours Service will also be delighted with your comments about the service provided by the GP.

Thanks again and I wish you a peaceful Xmas and New Year.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Barbara Jackson, Deputy Head of Corporate Services, Betsi Cadwaladr University Health Board 5 years ago
Barbara Jackson
Deputy Head of Corporate Services,
Betsi Cadwaladr University Health Board

Submitted on 14/12/2018 at 15:32
Published on Care Opinion at 16:13

Thank you so much for the positive feedback as each and every one makes such a difference to staff and team morale. Knowing that we meet the standard of care required to meet individual patient's healthcare needs is one of the best barometer's we can wish for.

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