This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A stressful situation was made much easier

Posted By xlesleyxcx

"A stressful situation was made much easier"

About: Forth Valley Royal Hospital / Accident & emergency Royal Hospital for Children (Glasgow) / Day surgery

(as a service user),

My son ended up in FVRH's   A and E last night after bursting his lip open. They promptly organises an appointment through in Glasgow for this morning for him to have surgery to clean and close the wound. The staff were amazing from the surgeons to the anaesthetists to the nurses and the auxiliaries. A stressful situation was made much easier to deal with because of them all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 5 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 12/12/2018 at 11:50
Published on Care Opinion at 12:51

Dear xlesleyxcx.

many thanks for your lovely comments, I am so pleased we were able to look after your son promptly and make the situation less stressful. I hope he is on the mend.

I will share your comments with our staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 12/12/2018 at 11:52
Published on Care Opinion at 12:54

picture of Pamela McGoldrick

Dear xlesleyxcx

Thank you for your kind feedback regarding the care provided by all involved in treating your son.

It is particularly great to hear that teams worked well across both the RHC Glasgow and the FVRH ensuring your son was seen promptly and received the care he needed.

I will pass on your feedback to our teams in the RHC and I know they will be delighted to hear this.

I hope your son is doing well after what must have been a traumatic time for you all and that he continues to recover at home.

Best wishes

Pam

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k