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"Superb service and staff"

About: Accrington Victoria Hospital

Visited Accrington Victoria Minor Injures Centre today to get a previous days sport injury checked out further.

After the welcoming receptionist had taken my details, within minutes I was seen, diagnosed and directed to X-ray. Following a brief wait I was X-rayed and back. After a short time I was seen by a doctor who clearly explained the injury and what treatment was necessary. Following a highly successful treatment I was re X-rayed and then returned for discharged with a follow up appointment made.

I have rarely had to visit such a department for myself but was highly impressed from start to finish, with the professional and very friendly attitude and commitment of the staff who assisted and treated me. A big thank you to you all, and it would be a huge loss to the public if such a department should ever be forced to close. The NHS is such a valuable and necessary organisation.

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Responses

Response from Accrington Victoria Hospital 5 years ago
Accrington Victoria Hospital
Submitted on 11/12/2018 at 14:42
Published on nhs.uk at 15:06


Thank you for taking the time to tell us about your recent visit to the Minor Injuries Unit at Accrington Victoria Hospital following a sports injury.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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